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Support

Overview

This document outlines the various support channels and resources available for AIDDDMAP developers, users, and contributors. Whether you're encountering technical issues, have questions about features, or want to engage with the community, we provide multiple ways to get the help you need.

Support Channels

Documentation

Our comprehensive documentation is the first place to look for answers:

  1. Getting Started Guide

  2. Installation Instructions

  3. Quick Start Tutorial

  4. Basic Configuration

  5. API Documentation

  6. REST API Reference

  7. WebSocket API

  8. GraphQL API

  9. Feature Guides

  10. IDAT Usage
  11. UADM Integration
  12. Encryption System

Community Forums

Our community forum at forum.aidddmap.com is organized into the following categories:

  1. General Discussion

  2. Platform announcements

  3. Feature requests
  4. Community updates

  5. User showcases

  6. Technical Support

  7. Bug reports

  8. Implementation questions
  9. Configuration help

  10. Performance optimization

  11. Development

  12. Code reviews
  13. Architecture discussions
  14. Best practices
  15. Plugin development

Discord Community

Join our Discord server at discord.gg/aidddmap for real-time discussions:

  1. Channels
#general             - General discussion
#help                - Technical support
#announcements       - Official updates
#development        - Development chat
#security           - Security discussions
#showcase           - Project showcases
  1. Support Bot Commands
/help               - List all commands
/docs [topic]       - Search documentation
/status            - Check system status
/report            - Report an issue

GitHub Issues

For bug reports and feature requests, use our GitHub issue tracker:

  1. Issue Templates

  2. Bug Report

  3. Feature Request
  4. Documentation Update

  5. Security Vulnerability

  6. Best Practices

- Search existing issues first
- Use clear, descriptive titles
- Include reproduction steps
- Attach relevant logs
- Follow the issue template

Professional Support

Enterprise Support Plans

  1. Basic Support

  2. Business hours email support

  3. 48-hour response time
  4. Access to knowledge base

  5. Community forum access

  6. Premium Support

  7. 24/7 email and phone support

  8. 4-hour response time
  9. Dedicated support engineer
  10. Priority bug fixes

  11. Architecture review sessions

  12. Enterprise Support

  13. Custom SLA
  14. On-site support
  15. Custom feature development
  16. Security audits
  17. Training sessions

Contact enterprise@aidddmap.com for pricing and details.

Training & Consulting

  1. Training Programs

  2. Online courses

  3. Workshop sessions
  4. Certification programs

  5. Custom training

  6. Consulting Services

  7. Architecture review
  8. Performance optimization
  9. Security assessment
  10. Integration support

Troubleshooting

Common Issues

  1. Installation Problems
# Check system requirements
node --version  # Should be ≥ 16.0.0
npm --version   # Should be ≥ 7.0.0

# Clear npm cache
npm cache clean --force

# Reinstall dependencies
rm -rf node_modules
npm install
  1. Runtime Errors
// Enable debug logging
const debug = require("debug")("aidddmap:*");

// Check configuration
console.log(process.env.NODE_ENV);
console.log(process.env.API_URL);
  1. Performance Issues
  2. Check system resources
  3. Monitor memory usage
  4. Review database queries
  5. Analyze network calls

Logging

  1. Log Levels
logger.error("Critical error"); // Highest priority
logger.warn("Warning message"); // Important issues
logger.info("Status update"); // General information
logger.debug("Debug details"); // Development details
logger.trace("Trace message"); // Lowest priority
  1. Log Collection
  2. System logs
  3. Application logs
  4. Security audit logs
  5. Performance metrics

Security Support

Security Issues

For security-related issues:

  1. Responsible Disclosure

  2. Email: security@aidddmap.com

  3. PGP Key: security-pgp.asc

  4. Bug Bounty Program: hackerone.com/aidddmap

  5. Emergency Contact

Security Hotline: +1 (xxx) xxx-xxxx
Emergency Email: security-emergency@aidddmap.com

Community Support

Contributing

  1. Code Contributions

  2. Contributing Guide

  3. Code of Conduct

  4. Development Setup

  5. Documentation

  6. Style guide
  7. Content guidelines
  8. Review process

Support Team

Contact our support team:

Status & Updates

Stay updated with platform status:

  1. Status Page

  2. status.aidddmap.com

  3. Real-time system status
  4. Incident history

  5. Scheduled maintenance

  6. Release Notes

  7. Changelog
  8. Version history
  9. Migration guides
  10. Breaking changes

Technical Support

Technical support information here...

Performance Support

Performance-related support information...

DevOps Support

DevOps-related support information...

Development Support

Development-related support information...

Issue Support

Issue-related support information...

For legal and licensing questions: